Shipping policy
Delivery Areas
We deliver to:
- Italy
- EU countries
Any restrictions will be indicated at checkout.
Order Processing Times
Orders are processed within 2 working days of payment confirmation.
Orders placed on public holidays or at the weekend will be processed within the first two working days.
Delivery Times
Estimated delivery times are:
- Italy: 24–96 working hours
- EU / Non-EU: varies depending on the destination
These times are estimates and may be subject to changes beyond the Controller’s control (e.g. strikes, weather conditions, public holidays).
Delivery charges
Delivery charges are calculated automatically at checkout and may vary depending on:
- the weight and volume of the parcel
- the destination
- the chosen delivery method
Any promotions (e.g. free delivery on orders over €[amount]) will be clearly indicated on the website.
Couriers used
Deliveries are made via reliable couriers such as:
[ BRT, SDA, DHL, UPS]
The courier is selected based on the type of order and the destination.
Order Tracking
Once the order has been dispatched, the customer will receive an email with a tracking number to monitor the delivery.
Failed delivery
In the event of an incorrect address, the recipient being absent or failure to collect the parcel:
- any storage charges or costs for re-dispatch will be borne by the customer
It is the customer’s responsibility to provide a correct and complete address.
Damaged or missing parcels
Upon delivery, customers are asked to check:
- that the packaging is intact
- that the products match the order
In the event of a damaged or missing parcel:
- sign with reservation
- contact us within 48 hours of delivery at lfmodels24@gmail.com
Shipping of model-making products
All items are packed with particular care.
We are not liable for damage resulting from improper use or incorrect assembly of the products.
Contact details
For information regarding shipments, please contact us at:
Email: lfmodels24@gmail.com
Telephone: 3792470179